Frequently Asked Questions
Internet Services
How fast can you install internet at my premises?
Within existing coverage, typically 24–72 hours after payment. New areas require a survey — contact us with your location.
Do you offer uptime guarantees?
Yes. Business packages include SLA-backed uptime with defined response times and remedies.
Can I upgrade my bandwidth later?
Anytime — most upgrades are applied remotely the same day.
Projects & Installations
Do you work as a subcontractor for other ISPs?
Yes — fiber rollout, FTTH installation and maintenance subcontracting are core services.
Is your fiber work certified?
Every splice is OTDR-tested and documented; you receive full test reports and as-builts.
Software & Support
How long does an Odoo implementation take?
A standard SME implementation runs 4–12 weeks depending on modules and data migration scope.
Can you migrate our email to Microsoft 365 without losing data?
Yes — staged migrations, typically over a weekend, with mailboxes, calendars and files intact.
Commercial
How do I get a quotation?
Use the Request a Quote form, email info@centelsystems.com or call +254 720 639 462. Detailed quotes within 24 hours on business days.
Do you participate in tenders?
Yes — we regularly respond to public and private tenders and provide full compliance documentation.